Frequently Asked Questions
Find clear answers about our artisan soapmaking courses, safety standards, and platform access.
How long do I have access to purchased courses?＋
Lifetime access is granted to all purchased courses. You can revisit lessons, download resources, and receive future updates at any time.
What safety equipment is required for working with lye?＋
Essential items include safety goggles, nitrile gloves, long sleeves, and a well-ventilated workspace. Every course includes a full safety checklist before any hands-on steps.
What is your refund policy?＋
You may request a full refund within 14 days of purchase if you have not completed more than 20% of the course content. Contact [email protected] with your order number.
Are the courses suitable for complete beginners?＋
Yes. Our curriculum is designed for beginners and advanced makers alike. The foundational module covers soap science from the ground up with no prior experience required.
Do students receive certificates upon completion?＋
A downloadable digital certificate is awarded after completing all modules and the final project. Certificates include the course name and completion date.
Do you offer discounts for group or studio enrollment?＋
Yes. Studios and schools receive 25% off for 5+ students and 35% off for 10+ students. Email [email protected] for a custom group invoice.
Which payment methods do you accept?＋
We accept all major credit cards, PayPal, and Apple Pay. Installment plans are available on select courses at checkout.
What are the technical requirements to access the platform?＋
A modern web browser (Chrome, Firefox, Safari, Edge) and stable internet connection are all you need. All lessons stream in HD and work on desktop and mobile devices.
Still need help? Contact our support team